Services

Our global services

Our global network of technical support team is always responsive in providing solutions to optimize customers' processes. In order to meet customers' needs, we are driven to apply our technical expertise in maximizing the potential of our unique technology in the fields of virus removal filtration, impurity removal and bioprocess related equipment. Not only do we integrate ideas coming fromall across our global network; but we also act locally to be as close as possible to our customers.

Global support bases

Global support bases Our locations

Bases of operation in Japan

Bases of operation in Japan

Consumables

Using our more than 20 years of virus filtration experience and innovation in bioprocess technology, our technical experts assist customers to achieve process economy and efficiency as projects progress from process development to virus validation and finally to full scale processing.

On-site support

Lab scale

We conduct lab scale trials at customers’ sites whenever requested. Since we provide all the necessary instruments for these trials, customers only need to prepare protein sample solutions. Based on the resluts of these lab scale trials, we can estimate the required membrane surface area needed for commercial production scale processes and can determine the optimal conditions for the achievement of process economy and efficiency.

Clinical scale

We provide installation support for the larger sizes of our bioprocess consumables when processes are being scaled up. At this scale, process automation can be achieved using the standard or custom skids we offer. In addition, we also support customers’ virus validation studies at contract laboratory organizations (CLOs).

Commercial scale

We help customers achieve process optimization via our automated skid systems and our staunch technical support. We also conduct on-site trainings whenever requested.

Off-site support

Lab & clinical scale

We periodically hold trainings and seminars for our customers at our training sites in order to help optimize product usage. Also, our annual workshop provides customers with an opportunity to share information related to product usage, technology updates and new applications with other users.

Commercial scale

We provide required technical and quality-related information in a timely manner through quality questionnaires, audits, documentation and customer notifications.

Equipment

Our engineering and technical support teams offer creative solutions through intense customer collaboration to ensure optimization of customers' processes throughout the various process stages.

  • Preventive maintenance
  • Instrument verification and calibration services (specifically for Asahi Gold Particle Test System)
  • Contracted service (scheduled maintenance, spare parts, emergency response, automation/software support)
  • Qualification services, such as equipment IQ and OQ
  • On-site commissioning and Site Acceptance Testing (SAT)
  • Operator training
  • Onsite column packing and unpacking support
  • Product demonstrations at Asahi Kasei Bioprocess facility (Glenview, IL, USA)
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  •  Workshop 2017 - Prague
  •  Workshop 2016 - Philadelphia
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